Remote Support

Our remote support service ensures we have your systems up and running allot quicker. Instead of awaiting an engineer to come onsite, many issues can be fixed remotely, speeding up this process is our quick connect tools to allow us to jump on at your permission immediately.

  • We provide faster response using smarter tools
  • We setup pre-failure alerts on critical equipment for proactive service
  • We know who is calling so can connect to your advice quickly to restore service

Start Support Session

Please use the below button to start a ScreenConnect connection with one of our engineers.
If you have not done so already, please ensure you contact our office before starting this connection to ensure an engineer is available to assist you.

ScreenConnect

TeamViewer v11

Onsite Support

There are times when onsite visits are required, or when we are doing our regular monthly services for our contract clients. These onsite services include:

  • Regular preventative maintenance of your IT assets to keep them running as expected
  • Constant monitoring of equipment and data backups
  • Installation and customisation of new equipment for your unique business
  • Hardware repairs and replacements.
  • Network and core infrastructure servicing.

Software Downloads

The following downloads are for Oxygen IT staff or when a password is provided for you to download a specific package.